Refund policy

Returns & Warranty Policy

To ensure a smooth process, our return terms are categorized by customer type. Please review the section that applies to you.

1. UK Consumers (B2C)

This policy operates alongside your statutory consumer rights.

Return Type Deadline (from receipt) Outcome
Change of Mind 30 Days
(14 days Statutory + 16 days Extended) 		Refund
Faulty / Damaged 30 Days Replacement or Refund
Manufacturer Warranty Up to 6 Months Repair or Replacement

A. Change of Mind Returns (Up to 30 Days)

  • Our Promise: We offer an extended 30-day return window. The first 14 days are your legal "cooling-off" period; the remaining 16 days are provided as part of our extended store policy.
  • Condition: Items must be in resalable, as‑new condition with all accessories and manuals. If used beyond standard inspection, we may deduct for diminished value.
  • Packaging: Protect retail packaging with an outer box/bag. Applying tape or labels directly to the product packaging may invalidate the return.
  • Shipping Costs: You are responsible for return postage. We offer a prepaid UK label (£4.50), which will be deducted from your refund.

B. Faulty Item Returns

  • Fault Confirmation: Before any return, replacement, or refund can be processed, we must first confirm the fault. You will need to provide clear proof (images or video) of the issue.
  • Within 30 Days: Once the fault is confirmed, you may choose a full refund or replacement.
  • After 30 Days (Up to 6 months): Once confirmed, we will repair or replace the item. If impossible, a refund may apply (subject to a reasonable deduction for use).
  • Shipping Costs: Free return shipping for confirmed faults. If using your own method, we refund reasonable costs (up to £4.50).
  • Non‑eligible issues: Damage post-delivery, misuse, incorrect configuration, or user installation errors are not covered.

C. DIY / Soldered Products (Flight Controllers, ESCs, etc.)

Many products we sell require soldering or wiring to be used as intended. This alone does not remove your statutory rights.

  • We strongly recommend checking the product carefully before soldering or using it. Once soldered, items cannot usually be returned for change of mind.
  • If you experience an issue, we may request clear images of the wiring/soldering/modifications to verify correct installation and help the manufacturer assess the claim.
  • Please note that if photos are provided only after all connections have been removed or altered, we may be unable to assist, as this prevents us from verifying how the product was originally installed.
  • If installed correctly and the item is faulty, your rights still apply and we will process a warranty/return.
  • Damage caused by incorrect installation or reverse polarity may void the warranty.
  • Change of mind: Once soldered or otherwise electrically modified, items are no longer in original condition and are not eligible for change‑of‑mind return.

2. Business-to-Business (B2B) & Trade Customers

By purchasing through a trade/B2B account or on behalf of a business, you acknowledge and agree to the following B2B terms:

  • Consumer Rights: The Consumer Rights Act 2015 does not apply. Returns are at our sole discretion.
  • Fault Reporting: Faulty or damaged goods must be reported in writing within 7 days of receipt.
  • Liability Cap: Our total liability to B2B customers for any claim shall not exceed the total price paid for the specific goods giving rise to the claim. We are not liable for loss of profit, loss of business, or any consequential/indirect loss.
  • Batteries: Strict 3-day inspection window. After 3 days, the sale is final. Please inspect and test for dead cells immediately upon receipt.

3. International Customers

  • Change of Mind: You must arrange and cover return shipping using a tracked service.
  • Faulty Items: Contact us first so we can advise on a compliant, cost‑effective return method.
  • Customs: Ensure all customs forms are clearly marked as "Faulty Returned Goods". Incorrect customs information or unpaid import charges will result in the return being rejected.

4. General Exclusions & Non-Returnable Items

The following items cannot be returned for a change of mind:

  • Custom or personalised products (including made‑to‑order / 3D printed items)
  • Batteries (subject to the B2B 3-day inspection rule, or non-returnable for B2C change of mind)
  • Perishable items
  • Sealed health/hygiene items and software/media (once unsealed)
  • Goods inseparably mixed after delivery
  • Gift cards

5. How to Start a Return

Step 1: Identify your return type below and complete the relevant form. Do not return items without prior agreement.

Step 2: Once approved, securely package your item. Include your order number and contact details inside the parcel to avoid processing delays.

Refunds & Processing Times

  • Shipping to us: Royal Mail prepaid labels usually take 3–4 working days.
  • Processing: We process refunds within 14 days of receiving your return.
  • Refunds are issued to the original payment method. Premium delivery upgrades are non-refundable.
  • Exchanges: For the fastest turnaround, place a new order online and return the original item for a refund.

For any questions or further assistance, email us at support[at]unmannedtech.co.uk,or by creating a support ticket